{"id":12665,"date":"2025-01-27T13:44:21","date_gmt":"2025-01-27T13:44:21","guid":{"rendered":"https:\/\/ceowebltd.com\/blog\/?p=12665"},"modified":"2025-01-27T13:44:21","modified_gmt":"2025-01-27T13:44:21","slug":"how-to-deal-with-lost-or-damaged-fba-inventory","status":"publish","type":"post","link":"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/","title":{"rendered":"How to deal with lost or damaged FBA inventory"},"content":{"rendered":"<p>Dealing with <strong>lost or damaged FBA inventory<\/strong> is a common issue for Amazon sellers, and it\u2019s important to address these problems efficiently to minimize losses and maintain business operations. Amazon has processes in place to help sellers resolve these issues, but understanding how to handle lost or damaged inventory is key to protecting your business. Here\u2019s a step-by-step guide on how to deal with lost or damaged FBA inventory:<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#1_Understand_the_Types_of_FBA_Inventory_Issues\" title=\"1. Understand the Types of FBA Inventory Issues\">1. Understand the Types of FBA Inventory Issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#2_Monitor_Your_Inventory_Reports\" title=\"2. Monitor Your Inventory Reports\">2. Monitor Your Inventory Reports<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#3_File_a_Claim_for_Lost_or_Damaged_Inventory\" title=\"3. File a Claim for Lost or Damaged Inventory\">3. File a Claim for Lost or Damaged Inventory<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#Steps_to_file_a_claim\" title=\"Steps to file a claim:\">Steps to file a claim:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#4_Keep_Documentation_and_Evidence\" title=\"4. Keep Documentation and Evidence\">4. Keep Documentation and Evidence<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#5_Use_the_FBA_Reimbursement_Report\" title=\"5. Use the FBA Reimbursement Report\">5. Use the FBA Reimbursement Report<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#6_Address_Issues_with_Your_FBA_Shipments\" title=\"6. Address Issues with Your FBA Shipments\">6. Address Issues with Your FBA Shipments<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#7_Prevent_Future_Damage_or_Loss\" title=\"7. Prevent Future Damage or Loss\">7. Prevent Future Damage or Loss<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#8_Use_Amazons_Long-Term_Storage_Fees_LTSF_and_Removal_Options\" title=\"8. Use Amazon\u2019s Long-Term Storage Fees (LTSF) and Removal Options\">8. Use Amazon\u2019s Long-Term Storage Fees (LTSF) and Removal Options<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#Steps_to_create_a_removal_order\" title=\"Steps to create a removal order:\">Steps to create a removal order:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#9_Utilize_Amazons_Customer_Service_for_Support\" title=\"9. Utilize Amazon\u2019s Customer Service for Support\">9. Utilize Amazon\u2019s Customer Service for Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/ceowebltd.com\/blog\/how-to-deal-with-lost-or-damaged-fba-inventory\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"1_Understand_the_Types_of_FBA_Inventory_Issues\"><\/span>1. <strong>Understand the Types of FBA Inventory Issues<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>FBA inventory issues can be categorized into two main types:<\/p>\n<ul>\n<li><strong>Lost Inventory<\/strong>: This occurs when products are misplaced, cannot be located within Amazon&#8217;s fulfillment centers, or fail to show up in inventory after being received.<\/li>\n<li><strong>Damaged Inventory<\/strong>: This happens when products are physically harmed during storage, handling, or fulfillment at Amazon&#8217;s warehouses.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_Monitor_Your_Inventory_Reports\"><\/span>2. <strong>Monitor Your Inventory Reports<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Regularly check your <strong>FBA Inventory Health<\/strong> and <strong>FBA Inventory Age Report<\/strong> in Amazon Seller Central. These reports provide insights into your inventory status and can help you identify discrepancies in your stock levels. If you notice that the quantity of inventory doesn\u2019t match what was sent or received, investigate further.<\/p>\n<p><strong>Steps to access inventory reports:<\/strong><\/p>\n<ol>\n<li>Go to <strong>Reports<\/strong> in your Amazon Seller Central account.<\/li>\n<li>Under <strong>Fulfillment<\/strong>, select <strong>Inventory Reports<\/strong>.<\/li>\n<li>Download relevant reports like <strong>FBA Inventory<\/strong>, <strong>FBA Transaction<\/strong>, or <strong>FBA Age of Inventory<\/strong> to keep track of stock levels and discrepancies.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"3_File_a_Claim_for_Lost_or_Damaged_Inventory\"><\/span>3. <strong>File a Claim for Lost or Damaged Inventory<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you suspect that your inventory is lost or damaged, you can file a claim with Amazon for reimbursement. Amazon has a policy in place for damaged or lost items, and you can initiate a claim through Seller Central.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Steps_to_file_a_claim\"><\/span>Steps to file a claim:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol>\n<li>Go to <strong>Performance<\/strong> in Amazon Seller Central.<\/li>\n<li>Click on <strong>Account Health<\/strong> and then select <strong>FBA Feedback<\/strong> or <strong>Inventory Adjustments<\/strong>.<\/li>\n<li>Select the <strong>Lost or Damaged Inventory<\/strong> option.<\/li>\n<li>Review the details and provide supporting evidence, such as photographs of damaged goods (if applicable) or tracking information for lost items.<\/li>\n<li>Submit the claim for reimbursement, specifying the quantity and value of the lost or damaged goods.<\/li>\n<\/ol>\n<p>Amazon will usually investigate the issue and issue a refund for the cost of the lost or damaged inventory, provided it\u2019s within their reimbursement policy. Note that Amazon only reimburses sellers for lost or damaged inventory within <strong>18 months<\/strong> of the event occurring, so it\u2019s important to file claims in a timely manner.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Keep_Documentation_and_Evidence\"><\/span>4. <strong>Keep Documentation and Evidence<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When filing a claim for lost or damaged inventory, providing proper documentation is essential. Amazon will require details like:<\/p>\n<ul>\n<li><strong>Order number or shipment tracking information<\/strong> to prove you sent the products.<\/li>\n<li><strong>Photographs of damaged goods<\/strong> (if applicable).<\/li>\n<li><strong>Receipts or invoices<\/strong> showing the value of the goods.<\/li>\n<\/ul>\n<p>The more thorough your documentation, the easier it will be to resolve the issue and ensure reimbursement.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Use_the_FBA_Reimbursement_Report\"><\/span>5. <strong>Use the FBA Reimbursement Report<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Once you file a claim, you can track your reimbursement progress via the <strong>FBA Reimbursement Report<\/strong> in Seller Central. This report shows which items have been reimbursed and for what amounts. It\u2019s important to regularly review this report to ensure that all eligible inventory losses or damages are accounted for and reimbursed.<\/p>\n<p>To access the <strong>FBA Reimbursement Report<\/strong>:<\/p>\n<ol>\n<li>Navigate to <strong>Reports<\/strong> in Amazon Seller Central.<\/li>\n<li>Select <strong>Fulfillment<\/strong> and then choose <strong>FBA Reimbursement Report<\/strong>.<\/li>\n<li>Review the details of reimbursements that have been processed.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"6_Address_Issues_with_Your_FBA_Shipments\"><\/span>6. <strong>Address Issues with Your FBA Shipments<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If the loss or damage occurs during the <strong>shipment to Amazon\u2019s fulfillment center<\/strong>, you\u2019ll need to work with your carrier and Amazon to identify the cause and resolve the issue. Here\u2019s what you can do:<\/p>\n<ul>\n<li><strong>Track the Shipment<\/strong>: If your inventory is lost in transit, contact the carrier and provide tracking details to trace the shipment. If Amazon can\u2019t find the inventory at their warehouse, you may be able to claim reimbursement through your carrier or Amazon.<\/li>\n<li><strong>Check Shipment Receipts<\/strong>: Ensure the products were delivered and received properly at Amazon&#8217;s warehouse. Sometimes inventory discrepancies happen if there\u2019s a mismatch between what was sent and what was received. Check your <strong>Shipment Summary<\/strong> report for confirmation of what Amazon received.<\/li>\n<\/ul>\n<p>If the issue persists, you can contact Amazon Seller Support and file a claim to resolve it.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Prevent_Future_Damage_or_Loss\"><\/span>7. <strong>Prevent Future Damage or Loss<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Preventing lost or damaged inventory in the first place is essential to improving the long-term success of your business. Here are some tips to avoid these problems:<\/p>\n<ul>\n<li><strong>Proper Packaging<\/strong>: Ensure that all inventory is packaged securely to avoid damage during storage and shipping. This includes using the right size boxes, cushioning materials, and adhering to Amazon&#8217;s packaging requirements.<\/li>\n<li><strong>Accurate Shipment Information<\/strong>: Double-check shipment labels and ensure that all inventory is properly scanned and tracked when it leaves your warehouse. Mismatches between the expected and received products can lead to discrepancies.<\/li>\n<li><strong>Choose Reliable Carriers<\/strong>: Use trustworthy carriers to minimize the risk of lost inventory during transportation to Amazon\u2019s fulfillment center. Ensure they offer adequate tracking and insurance options for your shipments.<\/li>\n<li><strong>Frequent Inventory Audits<\/strong>: Regularly audit your inventory to catch issues early. Use inventory management software or Amazon\u2019s tools to monitor stock levels and prevent loss.<\/li>\n<li><strong>Work with Amazon\u2019s FBA Team<\/strong>: Communicate with Amazon regularly to stay up-to-date on any issues or policy changes regarding inventory loss or damage.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"8_Use_Amazons_Long-Term_Storage_Fees_LTSF_and_Removal_Options\"><\/span>8. <strong>Use Amazon\u2019s Long-Term Storage Fees (LTSF) and Removal Options<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you have old inventory sitting in Amazon\u2019s warehouses that you suspect might eventually be lost or damaged, consider removing it before long-term storage fees kick in.<\/p>\n<p>Amazon charges long-term storage fees for products that have been in their warehouses for over 365 days. You can request to have your inventory returned or disposed of via <strong>Removal Orders<\/strong>.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Steps_to_create_a_removal_order\"><\/span>Steps to create a removal order:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol>\n<li>Go to <strong>Manage Inventory<\/strong> in Seller Central.<\/li>\n<li>Select the inventory you want to remove.<\/li>\n<li>Click on <strong>Action<\/strong> and select <strong>Create Removal Order<\/strong>.<\/li>\n<li>Choose whether you want the items returned to you or disposed of.<\/li>\n<li>Review and submit the removal request.<\/li>\n<\/ol>\n<p>Removing old inventory reduces storage fees and the risk of potential damage, which can affect your bottom line.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Utilize_Amazons_Customer_Service_for_Support\"><\/span>9. <strong>Utilize Amazon\u2019s Customer Service for Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you have difficulties or concerns regarding lost or damaged inventory, Amazon&#8217;s <strong>Seller Support<\/strong> team can assist. You can contact them through the following channels:<\/p>\n<ul>\n<li><strong>Seller Central Help<\/strong>: Use the \u201cHelp\u201d section in Seller Central to submit a case or inquire about issues.<\/li>\n<li><strong>Amazon Seller Forums<\/strong>: The Seller Forums may offer insights from other sellers who have faced similar issues.<\/li>\n<li><strong>Phone or Chat Support<\/strong>: Speak directly with Amazon representatives if you need immediate help or guidance on your situation.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Dealing with lost or damaged FBA inventory can be frustrating, but with proper management and prompt action, you can resolve most issues efficiently. Regular monitoring, timely claims, and preventing future damage or loss are essential for minimizing disruptions to your Amazon business. By taking proactive steps to address these issues, you can maintain a healthy inventory, improve your business operations, and ensure that your products continue to move smoothly through Amazon&#8217;s fulfillment network.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dealing with lost or damaged FBA inventory is a common issue for Amazon sellers, and it\u2019s important to address these problems efficiently to minimize losses&#8230;<\/p>\n","protected":false},"author":214,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-12665","post","type-post","status-publish","format-standard","hentry","category-digital-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to deal with lost or damaged FBA inventory - CEOweb Ltd. 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